Service Disclaimer
The recovery and reputation industry is full of misleading claims. We're explicit about what our services do, what they don't, and what the realistic limits are.
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Account recovery
We provide professional services to assist legitimate account owners in recovering access to their own social media, email, and platform accounts through the official identity-verification pathways those platforms provide.
What we deliver
- Evidence packaging that meets each platform's actual verification standard.
- Case submission through verified Trust & Safety partner channels where available.
- Post-recovery hardening: passkey configuration, session audit, threat assessment.
What we do not do
- We do not break into accounts. We do not bypass platform security. We do not exploit vulnerabilities. Recovery is exclusively for the original, verified account owner.
- We do not request your live passwords. Anyone — including impersonators of us — asking for a password is running a scam.
- We do not guarantee recovery for every case. Platform decisions are outside our direct control. We assess feasibility honestly during the free 60-minute review and decline cases we don't believe we can resolve.
Reputation management
Our reputation services use a combination of suppression, owned-property development, earned media, and lawful removal pathways to address negative content.
What is removable
Content that meets the legal or policy bar for removal:
- Defamatory statements (false facts) with available evidence.
- Copyright violations through DMCA processes.
- Personal data violations under GDPR right-to-be-forgotten (EU/UK).
- Content violating a platform's specific policies (doxxing, non-consensual imagery, hate speech).
What is not removable
Content that cannot ethically or legally be removed:
- Truthful, lawfully published news coverage in legitimate publications.
- Honest negative reviews that don't violate the platform's policies.
- Public court records (in jurisdictions where they're public by law).
- Statements of opinion clearly identified as such.
For non-removable content, we suppress visibility through page-1 displacement strategies. Suppression typically takes 90–180 days for a single negative result and 6–12 months for comprehensive rebuild.
What we will refuse
- Engagements to remove content that is true and lawfully published — no matter what the fee offered.
- Pay-to-remove arrangements with reviewers, publishers, or other parties.
- Fraudulent DMCA, defamation, or RTBF claims.
- Acquisition of fake reviews or other forms of review manipulation.
- Engagements where the requester cannot demonstrate ownership or proper authorization.
Realistic timelines
We provide written timeline estimates in every engagement letter. Typical ranges:
- Standard account recovery: 24–72 hours for first-pass success.
- Complex multi-platform recovery: 5–10 business days.
- Single result suppression off page 1: 90–180 days.
- Full reputation rebuild: 6–12 months.
- Right-to-be-forgotten request resolution: 30 days for clear cases, longer for contested cases.
- AI search engine correction: 30–90 days.
Not legal advice
Information on this site and in our communications is general and educational. It is not legal advice. For legal questions specific to your situation, consult a qualified attorney. Where engagements require legal coordination, we work with vetted external counsel — never as a substitute for licensed legal representation.
Honest assessment promise
The 60-minute free assessment is genuinely free and genuinely an assessment. If we believe your case is unlikely to succeed, we tell you that — and decline. Declining a case is more honest than charging for a long-shot.
Questions
If anything in this disclaimer is unclear, email [email protected] and we'll explain in plain language before any engagement.